Dashboard & Virtual Tours FAQ
This is the FAQ for the Dashboard used by Shoot2Sell clients. For more general questions, please see the General FAQ here.
The short video introduction explains the basics of the dashboard.
You can also find Frequently Asked Questions further down.
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How do I share my images / Virtual Tour with my homeowner?
To share your Virtual Tour with a homeowner or prospective buyer, Scroll down past the Property Info section to find the Sharing Tools.
You can also share your Virtual Tour anywhere by copying and pasting the URL, as in this example: https://share.shoot2sell.com/shoot2sell-example-virtual-tour
If you need to share access to edit the listing itself or download images, see the question below about adding team members.
How do I add my Listing Coordinator / other Team Member?
If you want to simply share your Virtual Tour (such as with a homeowner), use the Sharing Tools, as explained in the answer above.
If someone on your team needs access to download the media or edit the listing information (not just view the images), they will need to log in with their own account.
Once they are added as Editors, they will have full access to download media and edit the listing information.
Let us know when you book, or Email us to add Team Members as Editors for your listings.
How do I login for the first time? Setting your password
If you are using the Shoot2Sell Dashboard for the first time, you will need to set a password the first time you log in. IMPORTANT: We will assign you a default password when we send your first delivery email. When you log in for the first time, we recommend you set a secure password of your choosing.
The screenshot above shows an example of the delivery email you can expect after your Shoot2Sell appointment. When you open it, it should look like the screenshot below:
Click on the link that says "View & Download Images, Virtual Tour", highlighted in the screenshot below:
When you click on the "View & Download Images, Virtual Tour" link, you will be taken to the Login page for your Shoot2Sell Dashboard. This screenshot below shows the Login page:
Log in to your Dashboard using the default password. IMPORTANT: We will assign you a default password when we send your first delivery email. When you log in for the first time, we recommend you set a secure password of your choosing.
What if I forgot my password?
If you've forgotten your password, you can use the Reset Password link on the Login screen (see screenshot below).
Enter the email you use to log in to your Shoot2Sell Dashboard and follow the instructions to reset your password. If this method isn't working, please contact us.
Why did I get a 403 Error message?
The most common reason to get an 403 or 400 error message is due to using the wrong email address to log in.
Make sure you are using the correct login information -- the email you use to do business with Shoot2Sell.
If you are still getting an error message despite using the correct login info, please contact us.
What is the difference between branded and unbranded Virtual Tours?
Your Dashboard gives you access to both a Branded and an MLS-compliant (Unbranded) Virtual Tour.
The Branded Virtual Tour can include your contact information, headshot, and a link to your website. At the bottom, a Lead Collection form allows prospective buyers to contact you directly via phone, email, or Facebook Messenger (if you provide us your Facebook Messenger Username when booking).
The Unbranded Virtual Tour meets MLS Regulations in the areas we serve in Texas.
Any marketing copy you use should be MLS-compliant, since it will appear in both versions. In the areas we serve, any location features or other copy is allowed as long as the agent or company representing the property is not advertised.
Here is an example of the Branded Virtual Tour, with a Lead Collection form at the bottom of the page: Branded Virtual Tour example
Here is the MLS-frinedly version: MLS-compliant, Unbranded Virtual Tour example
How do I make changes to listing info or move my photos / pictures?
Both the Owner of a listing and their Editors can access a listing to change info, download photos, video, and other media.
You should be the Owner of a listing if:
- You want to share Virtual Tours with your headshot and contact information
You should be an Editor for a member of your team if:
- You are a Listing Coordinator
- You only need access to their listings to enter information or download media
Can I change the Marketing Address after sharing?
If you change the Marketing Address of the listing, the URL to share the Virtual Tour will also change.
Be sure that the Marketing Address is exactly how you would like to be before you share your Virtual Tours.
How do I get to my Shoot2Sell Dashboard?
To get to your Shoot2Sell Dashboard, go to client.shoot2sell.com (or click this link) .
You can also click on the "Download Images, Virtual Tour" link in the delivery email for your appointment (screenshot below).
Clicking on the "Download Images, Virtual Tour" link in the delivery email will take you directly to the Listing Page for that listing. You can use the "Home" button at the top right of to go back to the Home page of your Dashboard (screenshot below).
How do I download my photos?
To download your images and other property media, click on the listing's name or first photo in your Listing Feed, as shown in the screenshot below. This will take you to that listing's Listing Page.
Scroll down to see the Property Media section of your listing page. Click on the Download Images button to save your images in .ZIP format to your computer. For more help with downloading and unzipping your images, see this page.
How do I download my Matterport / Panoramic Spotlight?
Matterport 3D Spaces and Panoramic Spotlights cannot be download from the dashboard. If you need direct access to your Matterport 3D Space, please contact our Front Office.
To get links to your property media including 360° content, click on the listing's name or first photo in your Listing Feed, as shown in the screenshot below. This will take you to that listing's Listing Page.
Scroll down to see the Property Media section of your listing page.
How do I change my Headshot / personal photo?
How do I change my password?
How do I search for a specific listing?
How do I show or hide images, or change the order of my photos?
To edit photo order for a listing, click on the listing's name or first photo in your Listing Feed, as shown in the screenshot above. This will take you to that listing's Listing Page.
On the listing's Listing Page, you can drag and drop images to change the order. To hide an image or show a hidden image, hover over the image to make the "Hide" or "Show" button appear at the top right corner of the image. Click this button to hide or show the image in your Virtual Tours.
How do I download my video?
To download your video, images, and other property media, click on the listing's name or first photo in your Listing Feed, as shown in the screenshot above. This will take you to that listing's Listing Page.
Scroll down to see the Property Media section of your listing page. Click on the Branded or Unbranded Vimeo button to open the corresponding video (screenshot above). You will be taken to the Vimeo page for that video.
On the Vimeo page, click the "Download" button (see screenshot above) to save the video to your computer.
How do I edit info and copy for a listing?
To edit copy, info, or media for a listing, click on the listing's name or first photo in your Listing Feed, as shown in the screenshot above. This will take you to that listing's Listing Page.
All the copy for your Virtual Tours, including the listing's basic info like layout and price, can be changed in the Property Info section of your Listing Page. Scroll down on the Listing Page to see the Property Info section.